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1) Minimum Charge: Interpreting services less than two hours in total will be billed a minimum charge call-out fee. 

2) Hourly Portions thereof: Portions of an hour totalling more than 15 minutes will be billed at a per hour basis after 2 hours.

3) Cancellation Policy: A 48-hours notice of cancellation is required. Without 48 hours notice, the full amount will be billed for service.

4) 2nd Interpreter: Due to Occupational Health and Safety Guidelines, contracts requiring interpreting of more than 90 minutes require a second interpreter. Contracts will be assessed on a case-by-case basis to determine if a team is necessary depending on the nature of the work.

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